Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns 

We are happy to refund your item in the event of any default or damage where Wilderness Brae is considered at fault within 30 days of purchase.   Please email us at info@wildernessbraehf.com to let us know in the first instance.

We are unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions supplied with each purchase.  

Returns should be sent to;

Wilderness Brae Home Fragrance, 39 Bluebell Walk, Cumbernauld, G67 2TB

Refunds
We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Your refund will not include postage.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@wildernessbraehf.com.